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How We Handle Your Information

Your account details, wallet transactions and device data stay protected under our privacy framework. We collect only what we need to run your account, process bKash, Nagad and Rocket payments, and keep your login secure.

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hi7777 How We Handle Your Information
POLICY CONTACT

How to Reach Us About Privacy

If you want to see what data we hold, correct a mistake in your account details, or ask us to delete your information, message our support team. We respond to privacy requests within a few business days and walk you through the verification steps.

Live Chat Open the chat bubble on any page and tell the agent you have a privacy question. They will escalate data requests to our compliance team and follow up with the confirmation timeline.
Email Support Send your request to our support address with your registered phone number and account username so we can verify your identity before releasing or updating any records.
Account Settings Log in and check the privacy section under account settings to review what data we have on file, update your contact details, or download a summary of your recent activity.
DATA SAFEGUARDS

How We Protect Your Information

We encrypt wallet data in transit and at rest so bKash, Nagad and Rocket transaction details stay private. We limit team access to personal records by role so only staff who need your information to solve a support case can see it. We audit login activity and flag unusual patterns to catch account takeover attempts early.

Payment Encryption

Every deposit and withdrawal request travels over an encrypted channel so your bKash PIN, Nagad account number and Rocket wallet ID cannot be intercepted between your device and our system.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to measure page load speed. You can clear cookies in your browser settings, but clearing them will log you out and reset your language preference.

Account Security

We send an OTP to your registered phone number whenever you log in from a new device or request a withdrawal. This two-step check prevents someone else from accessing your wallet even if they guess your password.

Data Retention

We keep your account records and transaction logs as long as you hold an active account, plus the retention period required by local rules. After that window you can ask us to delete your profile and we will erase or anonymize the data.

Common Privacy Questions

We collect your phone number, email address and device ID during signup so we can verify your account, send OTP codes and detect duplicate registrations. We also log your IP address to prevent fraud.

Yes. Log in, go to account settings and look for the data summary page, or contact support and request a copy. We will verify your identity and send a report within a few business days.

We log every deposit and withdrawal so we can match incoming payments to your account, prevent duplicate credits and resolve disputes. Payment providers also receive transaction records to complete the transfer on their end.

We share transaction details with bKash, Nagad and Rocket to process deposits and withdrawals. We do not sell your personal information to advertisers or data brokers. We may disclose records if required by law.

Contact support and ask to close your account. We will verify your identity, settle any pending withdrawals, then delete or anonymize your records after the legal retention period expires in your region.

We use session cookies to keep you logged in and analytics cookies to measure site performance. You can disable cookies in your browser, but doing so will log you out and may break some features.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.